How do I place an order? Top of List
You can either place an order over the phone, in person if you live in the
Boston area or on-line. Your order will be put into line for production once we
have received a 50% deposit. Most orders are shipped in approximately 6-8
weeks.
Can I order special sizes? Top of List
All the tables in our barnwood collection can be customized to size.
Please
email us or call for customizing options.
Are your finishes durable and "customer-friendly"? Top of List
Let's put it this way...Got kids? These finishes are for you! Wipe with damp
sponge and air dry. Do not use commercial cleaners or polishes. Spray polishes
have a tendency to "build up" and can ultimately cause problems that are
difficult to correct.
Do you guarantee your merchandise? Top of List
We guarantee to replace any defective product or finish that is identified by
the customer within 30 days of purchase. Refer to terms and conditions page for
more detail.
How will I know when my order is ready? Top of List
Custom Country Furnishings will contact you when your order is completed.
Shipping/pick up arrangements will be discussed at that time.
What forms of payment do you accept? Top of List
Check, Master Card, Visa, and Paypal.
If you pay by check the order will not be
placed until after your check has cleared.
What do I need to provide to have you customize a particular design or color match? Top of List
We would ask that you send a sample to our facility with your request clearly
spelled out. It is essential that your wishes are communicated clearly. Our
staff will follow your directions very literally but will call you if there are
questions that remain prior to doing the work.
Can you match colors to existing items in my home? Top of List
All dye lots vary slightly and therefore we can not guarantee an exact match.
However, we can guarantee that we can get a color that will be very close and
will be quite complimentary to the color that you are looking to match.
